Frequently Asked Questions
Everything you need to know about shopping with Either/Or.
What is your return policy?
We offer a 30-day return window for all unworn garments in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the individual product notes.
Are your materials sustainably sourced?
At Either/Or, we prioritize ethical production. We use organic cotton, recycled polyester, and low-impact dyes to ensure our fashion footprint is as light as possible.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.